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A tenant’s guide to property rental Where to start? The prospect of moving to a new home can be a mixture of excitement and anxiety as the search can be long and exhausting.  With our help and wealth of local market knowledge and experience, you can expect to eliminate the pitfalls and make the experience an enjoyable one. Furthermore, by using a professional agent, you will have peace of mind that that both our properties and landlords comply with all relevant legislation, ensuring that your property is safe and that your tenancy is lawful. We are here to act as reliable, third party intermediaries, representing and protect the interests of both the tenant and landlord. ▲ Back to top  Be open & honest with us In order for us to help you, it’s important that you are realistic about your situation and communicate your expectations from our initial contact. Do your sums and work out a budget that includes your monthly bills and expenses, Work out where you would like to live; remember to consider proximity to work, family, schools, access to transport links and local amenities. If parking is an essential requirement, make this clear and consider paying more for secure or designated parking spaces. Think clearly about what sort of property in which you would like. Who will be living in the property and how much space do you need? Do you need a furnished or unfurnished property? What sort of timescale are you working towards? Think about moving earliest / latest moving dates. ▲ Back to top Questions to ask Make sure you know all the details, before you decide to rent a property, often it’s useful to bring a friend along to a viewing as a second pair of eyes and ears. How much is the rent per month? Are there any other costs relating to the property, such as grounds maintenance or parking? What is the tenancy term and what happens once this ends? When would the property be available for you to move in? What furnishings and appliances are included in the property? Is the Landlord planning to make any alterations to the property? What work, (if any), will be done to prepare the property for you to move in? Are there any restrictions on the type of tenants or pets? Clarify access, rights of way and parking facilities. How much deposit is required and what are the agent fees? ▲ Back to top Book a viewing As soon as you have identified a property of interest and appraised yourself of all the relevant information, contact us to arrange an accompanied viewing.  Make sure you have the full property address and (particularly with town centre properties) ask where to park.  Where you are seeing a number of properties, allow plenty of time to get from one appointment to the next.  Ensure that you have the ability to pay a holding deposit immediately, in the event that you decide the property is the one for you. Your holding deposit is usually £200.00 and is non- refundable in the event that you decide not to proceed or your references are unsatisfactory. ▲ Back to top The application process Whoever is planning to live in the property, or alternatively, act as guarantor, must be present at the application.  You will also be required to: Let us know, immediately if you have a poor credit rating, are unemployed or in receipt of benefits. Provide affordability – you must be earning 2.5 times the annual rent liability, a guarantor must earn 3 times the annual rent liability. Provide identification   - this must be a birth certificate or valid passport, proof of your national insurance number, a bank statement no less than three months old and where possible a utility bill from your current address. Provide references – this will include a contact name, address and telephone number for your current employer, landlord or letting agent  and your bank. Where you have been a student or have been working for less than twelve months, you will be required to provide a guarantor, we shall need your guarantor to provide the same list of  ID and referees as above. Once you have submitted your application, we shall begin to obtain references, this process can take between 7-14 days.  After receipt of acceptable references, we can then agree a moving in date with you and prepare your tenancy agreement, which needs to be read and signed by all parties, prior to the moving in date. The remainder of any agent fees need to be paid at this point. ▲ Back to top Moving in day You will need to be extremely organised and allow sufficient time to ensure that everything is done correctly. You will need to ensure that cleared funds have been transferred over to us no later than the day before moving, covering your deposit and first month’s rent. You will need to meet at our offices at the appointed time to collect keys and provide evidence of your contents insurance (if you haven’t taken out a policy with us). We will issue your moving in pack, this will include your inventory and important contact details in the event of a maintenance problem. You will need to read through and check your inventory carefully, as must be returned to us within three working days of moving in. ▲ Back to top Deposit Protection Your deposit is placed in a government bonded scheme and all details will be provided to you as part of your tenancy agreement. At the end of your tenancy, in the event that there is a disagreement with regards to returning your deposit in full, your deposit is protected by the TDS (The dispute service). This fair and honest scheme was established to protect the interests of both landlords and tenants and acts as a mediator between all parties. ▲ Back to top Property Inspections We realise that these can feel a little intrusive and uncomfortable, but it is our job to protect the interests of both the tenant and landlord by ensuring that the property is being well maintained and that all parties are upholding their obligations under the terms of the tenancy agreement. We will write to you, giving at least 48 hours’ notice of an inspection. You do not necessarily have to be present, if it’s easier, leave a note for us if there are any problems with the property. We will be respectful of your privacy and personal possessions. This is an opportunity for us to identify and advise the Landlord of any essential property repairs. You will receive a letter from us confirming that the results of the inspection have been satisfactory or alternatively if any areas of concern have been highlighted. ▲ Back to top Your tenancy is due to end Approximately, 8 weeks before your tenancy is due to expire, please advise us of your intentions.  If you would like to stay, we can arrange a new tenancy agreement for you to sign If you would like to move out, we will need to re-market the property and will require access for viewings.  But don’t worry, we will give you 24 hours’ notice before a viewing, we would appreciate your help in keeping the property clean and tidy during this time. Let us know if you need our help finding a new property, we like to look after our good tenants. ▲ Back to top Time to move out We normally try to arrange a pre-termination visit at the property about two weeks before the big day, to make sure you are aware of your obligations and know what needs to be done on or before the day. Make sure you re-read your tenancy agreement in advance and also our check out guide notes. Contact our offices to arrange a check out appointment. Check through the inventory carefully and have it with you at the check-out. Put any furnishings / furniture back into the rooms they were listed on the inventory. Clean the property thoroughly and make good any repairs necessary. Provide us with a forwarding address and arrange for your mail to be re-directed. Return all keys to us on the appointed day otherwise you will be charged additional rent. Get meter readings and settle final bills. Remove all rubbish, do not leave any personal items in the property, otherwise you may be charged for their disposal. Give us your bank details so that we can forward your deposit promptly. As long as you have left the property and everything has been checked and confirmed as satisfactory, we shall return the deposit to you 10 days after leaving.  ▲ Back to top Good luck! We hope that this guide has been useful and look forward to helping you find your dream home very soon and if we can’t help, we are happy to advise you of or recommend other reputable local agents who could. ▲ Back to top
Property maintenance Eden May is a trading name of Reviva South West Ltd Reg no: 06955351  Reg office: 8a St James Street, Taunton, Somerset, TA1 1JH
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A tenant’s guide to property rental - Where to start? The prospect of moving to a new home can be a mixture of excitement and anxiety as the search can be long and exhausting. With our help and wealth of local market knowledge and experience, you can expect to eliminate the pitfalls and make the experience an enjoyable one. Furthermore, by using a professional agent, you will have peace of mind that that both our properties and landlords comply with all relevant legislation, ensuring that your property is safe and that your tenancy is lawful. We are here to act as reliable, third party intermediaries, representing and protect the interests of both the tenant and landlord. Please contact us for the full guide or view on pc or ipad.